App support

Vocal Glide Support

Vocal Glide turns comfortable humming or singing into movement and magic across five fairy experiences.

Contact

For help, feedback, or App Store support, email support@exricel.com.

Getting Started

New players can start one free 14-day full-game trial or choose the one-time permanent unlock. After access is active, allow microphone access and complete Voice Setup with an easy neutral hum and a gentle range sweep. Vocal Glide saves the resulting low, center, and high pitch values on your device.

Trial, Purchase, And Restore

The free 14-day trial is offered once, does not renew, and creates no automatic charge. The Full Game purchase is a one-time permanent unlock; it is not a subscription. Apple processes both products and displays the price for your storefront.

Restore Purchases is available on the access screen and in Settings under Full Game Access. If StoreKit is temporarily unavailable, confirm that the device is online and signed in to the App Store, then try again. For continuing problems, email support@exricel.com with the app version, device model, iOS or iPadOS version, and a description of what happened. Do not send passwords or payment information.

Microphone Troubleshooting

If the app cannot hear you, open the device Settings app, find Vocal Glide, and confirm that Microphone access is enabled. Try Voice Setup again in a reasonably quiet room using a comfortable sustained hum or vowel. Loudness and range size are not goals.

Privacy

Pitch analysis happens on your device. Read the Vocal Glide privacy policy at exricel.com/vocal-glide/privacy/.